Tuesday, September 28, 2010

Rakyat diutamakan....and three weeks after complaint was raised, nothing has been done

RAKYAT DIUTAMAKAN? LoL

1) A complaint was officially lodged on Sept 1 to aduan@jkr.gov.my regarding the streetlights along Jalan Kepong, turning into Selayang-Kepong Highway. At the same time, I also mentioned that the road between FRIM and Selayang Mall are not lit up. There are no streetlights there. On that same day, I copied the complaint to both the Chief Secretary to the Government, Tan Sri Mohd Sidek Hassan and the Chief of Public Complaints Bureau, Datuk Dr Tam Heng Wah, two very senior civil servants.

2) JKR highlighted the complaint to 15 people just to ask who is responsible to solve the complaint. Conveniently, even though the email was copied to Tan Sri Mohd Sidek Hassan and Datuk Dr Tam Heng Wah, no one responded!

3) Two weeks later, on Sept 15, there was still no response. So, I also decided to copy the Prime Minister himself, hoping that an instruction would come down from his officials to get the civil servants to solve complaints raised. After all, we have been hearing, “Rakyat diutamakan.” Is it? Or, is it not?

4) Until today, Selayang Municipal Council (MPS) or JKR Selangor has not responded to the request for streetlights along the road from FRIM to Selayang Mall.

5) On Sept 23, DBKL has finally responded after 3 weeks from the date of the complaint, just to repair a few streetlights under their care. This, despite the complaint was copied to Dato’ Sri Najib Tun Razak, Tan Sri Mohd Sidek Hassan dan Dato’ Dr Tam Heng Wah, all three very senior government servants. Why is DBKL taking such a long time to respond to a simple complaint?

More pictures, click here.

It has been my conclusion that:

1) Unless the civil service in the country is being totally revamped, we are producing deadwood in a bloated civil service of 1.22 million employees (5% of the country’s total population) who cannot be removed or sacked. If every civil servant is paid just RM1,000 salary, it costs the country RM12.2 billion a month or RM144 billion a year.

2) During the Recession, companies would have cut down on the number of employees, but we have yet to hear the Government reducing the number of employees. In fact, we hear that the Government has tied its own hands by making it so difficult for a civil servant to be sacked. The Deputy Prime Minister had in fact admitted that he was in no position to take any actions against the principal of a school, who is above Grade 48, and the matter had to be taken up by the Public Services Department.

3) With privatisation in the 80’s and early 90’s, we would have expected a leaner organisation, but today, we have 1.22 million civil servants. Instead of being more efficient, where are we in terms of delivery of public service? Where are we in terms of our living conditions? Are all the basic infrastructure provided?

a. No streetlights -- Jalan Kepong junction into Kepong-Selayang Highway

b. No road signs & No Streetlights - Jalan 16, Taman Bukit Desa

c. Clogged drains and poor drainage

d. Roads riddled with potholes and prone to flash flood – check out the road condition in a posh area like Mont Kiara. Posh condominiums worth RM1 million over, but the roads are “I am ashamed to even describe”.

e. Funny traffic light junction (Jalan Kepong) - where cars have to suddenly squeeze into two lanes to avoid two lanes turning right

f. No rail guards – Taman Sri Ehsan

4) If the Government is serious about “People First”, Najib has to start cleaning up the civil service of deadwood. Failure to do so will mean whatever wonderful blueprint that we have will be badly executed. The Government has to look into the means to crack the whip on the non-performers. With 1.22 million civil servants in the country, we have a very serious issue that the Government cannot afford to ignore.

5) If we don’t want Mr Lee Kuan Yew of Singapore to call us a “failed state”, we should be doing better with another 10 years to become a developed nation. The country has recently turned 53 years old, but if the infrastructure in urban cities like Kuala Lumpur can be so bad, one can only wonder how it is like in the smaller towns elsewhere.



Read this to find out when the problem was finally dealt with, but soon, you will see flash flood happening here again, because the real issues are not being addressed.

甲洞路街燈失靈‧入夜漆黑易肇車禍

1 of 3

(雪蘭莪‧士拉央27日訊)甲洞路銜接士拉央高架公路的路段街燈失靈,夜晚凄黑一片,容易發生交通意外。

住在甲洞逸福園的黃榮裕表示,許多鄰居投訴該路段街燈已很久無法操作,但是當局卻未派人維修。居民在夜晚使用該路段時,總是提心吊膽,深怕發生意外。

他說,他於9月1日致函公共工程局及吉隆坡市政局投訴。但公共工程局把其郵件轉發給其他15個人。但等了兩週都沒有回應,於是直接把信件轉發給首相拿督斯里納吉。

希望首相能親自下達指示給有關公務員解決此問題,以期達到‘以民為本’目標。”

他表示,等了超過3週,吉隆坡市政局已在昨天(23日)回函表示會儘快修復屬於吉隆坡市政局管轄範圍內的路燈。

巴士站排水系統陳舊

他希望有關當局能快速處理此事,以保護人民的安全。

另一方面,黃榮商表示,甲洞電動火車站附近的巴士站前的排水系統已經陳舊,卻不見當局前來更換,導致每逢下雨就發生閃電淹水,苦了在當地等候巴士的民眾,而摩哆車騎士則要閃避積水,簡直險象環生。

星洲日報/大都會‧2010.09.27

排水系統失靈導致的積水隨時危害駕駛者的安全。 (圖:星洲日報)

甲洞和士拉央交界處的路燈失靈,增加了駕駛者的風險。 (圖:星洲日報)




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